- VoIP Information & Help
- Step 2: Collect All of Your Devices
- Zulu Desktop and Mobile Integration
- Cheap and Easy Guide to Building a Private Telephone System: 5 Steps (with Pictures)
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Namespaces Article Talk. Your directory is not limited to internal extensions. You can add custom entries such as remote extensions, ring groups, queues, and outside numbers. You can add as many directories as you would like. In order for the directory to work, you will need to give callers the option to dial it i. These options are controlled within the Inbound Routes module and elsewhere in other modules.
Please see our Directory Module wiki for more information. Modules such as Interactive Voice Response IVR are able to use custom system recordings in addition to default recordings. You can use the System Recordings module to create and save custom system recordings. There are two ways you can create a system recording: by speaking over the phone, or by uploading an audio file from your computer.
After you have created a recording, you can update it by uploading a replacement audio file or by making a new recording over the phone. You can enable a link to a feature code that will allow users to re-record a system recording over the phone. When users dial the specific feature code, they can re-record the message directly from their phone without visiting the System Recordings module. This gives users the opportunity to change recordings without contacting a system administrator. Please see our System Recordings Module wiki for more information.
A caller uses a touch-tone DTMF telephone to choose from menu options. Before configuring your IVR, you will need to set up system recordings that will give instructions to the caller.
VoIP Information & Help
You will also need to set up the destinations you plan to use with the IVR, such as extensions, ring groups, queues, voicemail boxes, directories, other IVRs, etc. Your IVR system can be simple, with just a few options, or it can be complex with multiple options and even multiple IVRs.
For example, a single IVR might lead to three different destinations with 4 being another IVR, which then gives a caller more choices. Always be sure that your message to callers matches the options that are set up in the IVR. If you change your IVR options, don't forget to change your recording! An IVR may contain "hidden" options.
Step 2: Collect All of Your Devices
In other words, your recorded announcement would not tell a caller that the option exists, but a caller could dial the option. For example, you could set up a "hidden" option for VIP users to receive queue priority or for employees to dial their voicemail from an outside number. In case the caller does not enter anything, or makes an invalid entry, the IVR can send the caller to an alternate destination the "invalid destination".
Please see our IVR Module wiki for more information. For example, you might create a time group that defines your open business hours. If you need to adjust your time zone, follow the instructions given earlier in this wiki. Times in the time group are local to your system time zone.
They use a hour clock. This tells the system you do not want to include any time period within this particular day, week, month, etc. For example, here is how you would exclude Christmas Day from your time group:. As another example, if you would like to exclude Thanksgiving, you can set that up with some simple rules. Since Thanksgiving in the U. You need to define these dates and let the system know that you want to look for a Thursday. You would leave the times blank in order to define this as an exception to your regular time periods. We have more examples of holidays in our Time Groups and Sample Configurations wiki.
Zulu Desktop and Mobile Integration
Always click the Submit button to save your settings, followed by the Apply Config button when finished. Please see our Time Groups Module wiki for more information. A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first in order for a time condition to work. Please refer to the instructions earlier in this wiki. When you have defined your time group, now you can configure your time conditions.
A common use of this feature is to direct callers to a different destination during open business hours vs. You could also use a time condition to route calls to the front desk during daily lunch periods, for example. When you create a Time Condition, the system will generate a feature code for it that will let you manually override the time condition. The feature code can also be used when setting up a BLF for the time condition.
Cheap and Easy Guide to Building a Private Telephone System: 5 Steps (with Pictures)
In our case, with a Digium D70, our line key lights up green whenever our time condition is met open for business. A temporary override remains in effect until you toggle the time condition again, or until the system reaches the next match in your time group, whichever comes first.
It causes the system to ignore the time group schedule until you cancel the override. Below are instructions on creating or canceling both temporary and permanent overrides. You can temporarily override your time condition in two ways. B Visit the Time Condition module and click on the edit button next to the time condition. To undo your temporary override, either:. To create a permanent override:. To view the override status in the Time Conditions module:.
- Cheap and Easy Guide to Building a Private Telephone System.
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Visit the Time Condition module and click on the edit button next to the time condition. You can route inbound calls to a time condition in order to send them to different destinations based on time of day. First, you must set up a time group and a time condition as described above. Once this is set up, you can route inbound calls to the time condition by doing the following:.
Please see our Time Conditions Module wiki for more information. In this wiki, we will focus only on UCP. Users can access it from a desktop computer, tablet, or mobile device. As an administrator, you can decide what UCP permissions to give to a user.